Consumer Duty

The customer is at the heart of everything we do here at Affordable Cars Grimsby Limited, that is why we are committed to the FCA’s Consumer Duty Fair Value.

Products and Services
All descriptions of goods and services are fair and accurate and reflect the true condition and value.

Descriptions of goods and services always include the full cost including all taxes.

Customers are made aware of additional information and conditions regarding distance selling.

Information is provided in a clear manner and in a format that is appropriate to the means of communication.

Customer Understanding
By observing how the consumer behaves at every stage of their journey we can consider the needs and objectives of the customer including any characteristics of vulnerability.

Vulnerable Customer Support
We pride ourselves on carrying out all industry training and good practices. This is why our team have the skills to recognise a wide range of characteristics of vulnerability and can respond to individual customer needs in a tailored and flexible manner.

We are committed to supporting vulnerable customers to ensure they access products best suited to their needs. Extra care is taken to recognise if a customer is struggling to make decisions or act in their own best interest.

Ample time is always given to understand information and make decisions. If we suspect a customer is struggling to safeguard their own interest, we will communicate the vulnerability to the finance company.

Please contact us if you require further information on our Consumer Duty Fair Value objectives.